Sales Manager job in Dubai

Job Description

We are looking for a Sales Manager with experience in develivering excellent customer experience and provides service to our customers in order to grow share of the account on behalf of Taj Hotels, Resorts and Palaces, across the enterprise.

GENERAL MISSION
Pro-actively soliciting and managing group / catering - related opportunities.  Manages group/catering opportunities not handled by the Conference & Catering or Group Management whichever applies.  Actively up sells each business opportunity to maximize revenue opportunity.  Achieves personal and team related revenue goals.  Ensures business is turned over properly and in a timely fashion for proper service delivery.  Responsible to learn how to support Taj Hotels, Resorts & Palaces Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.  Provide service to our customers in order to grow share of the account on behalf of Taj Hotels, Resorts & Palaces, across the enterprise.

RESPONSIBILITIES AND MEANS

Sales and Marketing
Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities.  Up sells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success.

Customer Service
Demonstrates exemplary customer service in adherence with company and brand standards.  Builds customer loyalty by striving to understand the customer's needs and providing appropriate solutions.

Guest Satisfaction
Ensures sales information provided to Conference & Catering or Group Management whichever applies is accurate, complete and timely and enables units to meet or exceed guest expectations.  Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES 
1.         High School Diploma or equivalent required; Bachelor's Degree preferred
2.         Minimum 2 years or equivalent experience in Sales and Marketing preferably in Hospitality